Advancing supervisors and managers with the Level 3 Team Leader Apprenticeship

BMS Progress
Improve Performance, Progress Careers

Equipping team leaders with essential abilities

Managed IT services partner CSI enlisted the help of BMS Progress to strengthen their team leaders with the relevant knowledge, skills, behaviours and experience to excel in their roles. Our Level 3 Team Leader Apprenticeship was just what they needed.


CSI mainly partners with businesses in highly regulated markets which run complex, high-performance IT infrastructure systems. They ensure that their clients’ systems are modernised, any issues diagnosed and solved, and threats protected against.

In this case study, team leader apprentice Rahul Chauhan shares how BMS Progress’ Level 3 Team Leader Apprenticeship has helped him acquire the specific knowledge and abilities to become a better manager.

"I would recommend the level 3 team leader apprenticeship standard to any aspiring manager because it puts you in good stead. Had I done something like this perhaps about three years ago, I could have potentially accelerated my career. But even so, it’s done wonders for me."

Rahul Chauhan
Enterprise Operations Centre Leader
BMS Progress - The challenge

The Objectives

My employer recommended I undertake the Level 3 Team Leader Apprenticeship as it would prove beneficial to me for a number of reasons.

Putting practice into theory

I’ve been managing teams for years, so the apprenticeship presented the opportunity to bolster this experience with theoretical knowledge and build on the foundations of my existing understanding.

Learn at my own pace

My previous perception of apprenticeships was perhaps a bit naïve, and I was surprised when I realised how much coursework was involved! However, I could learn at my own pace and knew that the programme was equipping me for success.

BMS Progress - The solution

The Solution

Once I started the level 3 team leader apprenticeship standard, I truly appreciated the value of the coursework and found it helped me put my learnings into practice on a day-to-day basis. The programme’s teaching style and support mechanisms also suited my needs.

Professional and personal support

My development coach was great – providing both personal and professional support. They really helped prioritise my workload, and encouraged me throughout the entire year of the apprenticeship.

Valuable face-to-face sessions

My particular programme involved face-to-face workshops, which was especially helpful as I feel I’m more open to distractions during online sessions. I really enjoyed these get togethers with fellow learners, and had a fantastic overall experience as a result.

BMS Progress - The result

The Result

Prior to this apprenticeship, I thought I was a good manager. Reflecting on this now, I think that statement still stands – but by learning the theories, the models, and the governance aspect of a business, I’ve become a ‘polished diamond’, so to speak. Along the way, I’ve gained relevant capabilities and behaviours.

Emotional intelligence

This was the most valuable aspect of the apprenticeship for me. It taught me how to handle my emotions, and know when to talk and when not to. My responses and behaviours have improved as a result – I no longer have the habit of talking over people!

Time management

The Eisenhower Matrix has helped me figure out which tasks to prioritise and which to give to other people. This means I can now more effectively delegate to people who are perfectly capable of tasks I don’t need to get involved in, in turn empowering them.

Theorised practice

It was really valuable for me to be able to theorise my experience. I was able to draw on the many examples in real life, and think about them in a more abstract sense – stripping them back to the principles and methods of good leadership.

How can BMS Progress help you?

Want to find out more? Whether it’s about a specific programme,  apprenticeship standard or just about us and how we work, our team is always on hand to help. Simply get in touch using the button below and we will endeavour to answer your questions.

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