TD SYNNEX UK Ltd, a leading global IT distribution and solutions aggregator, wanted to create more structured development pathways for their people – from early-career entrants right through to more experienced coworkers. With a strong internal culture built around learning, progression, and continuous improvement, TD SYNNEX partners with BMS Progress to deliver four apprenticeship programmes: the Level 4 Sales Executive, Level 3 Team Leader, Level 5 Operations Manager, and Level 4 Associate Project Manager. Together, these programmes span the breadth of the organisation, helping TD SYNNEX professionalise capability at every level in a consistent, scalable way.
Sandie Jackson, Early Careers Manager, shares how partnering with BMS Progress has helped TD SYNNEX build structured development pathways, strengthen early career talent pipelines, and create a culture of continuous learning across the organisation.
TD SYNNEX were looking to strengthen how they support and develop early-career talent, while also creating more structured learning opportunities for existing coworkers. The goal was to build strong foundations in leadership and commercial capability, particularly around professional sales skills, and to introduce clearer development pathways that help coworkers understand how they can grow with the business over the long term.
A key ambition was to strengthen retention and create effective progression routes for early-career talent, while also enabling greater internal mobility across the organisation. Over the longer term, TD SYNNEX wanted to establish a sustainable pipeline of coworkers who understand their values, culture, and what good looks like at TD SYNNEX – setting people up to succeed, progress, and grow.
TD SYNNEX chose BMS Progress because of the balance offered between structure and flexibility – critical in supporting learners at different stages of their careers. The depth of expertise in sales and leadership apprenticeships stood out, as did the quality of guidance and ongoing support throughout the programme. Crucially, the approach aligned closely with TD SYNNEX’s ambition to professionalise sales capability while developing strong, confident coworkers across all levels.
BMS Progress worked with TDSYNNEX to deploy four complementary apprenticeship standards: the Level 4 Sales Executive and Level 4 Associate Project Manager for commercially focused development, the Level 3 Team Leader for those stepping into people management for the first time, and the Level 5 Operations Manager for more senior leaders. Together, these programmes created a coherent progression framework – one that supports coworkers at every stage of their career and reflects TD SYNNEX's ambition to develop talent from within.
The delivery is flexible, supportive, and highly engaging. The collaborative way the programmes are developed together mean they evolve in line with TD SYNNEX’s needs as they grow. Roadshows delivered across multiple sites were particularly effective in building energy and momentum around the programmes from the outset.
The level of support and communication from the BMS Progress team stood out throughout. Giving coworkers the opportunity to meet the team face-to-face built trust and excitement early on, resulting in strong sign-up numbers. The personal approach helped ensure that learners felt supported and motivated from the very beginning of their journey
TD SYNNEX have seen a clear increase in confidence and capability among coworkers undertaking the apprenticeships. Structured learning has helped people feel more assured in their roles, more willing to step outside their comfort zones, and more confident applying new skills in real business situations. This has led to greater engagement, stronger performance, and a noticeable rise in interest – with more coworkers applying for apprenticeships as they see the positive impact on their peers.
The impact has been visible in the way apprentices are approaching their own development. Individuals are putting themselves forward for promotions, seeking out mentoring relationships, and having more informed conversations about their strengths and career direction. Coworkers are continuing to build their skills beyond the formal programme, demonstrating a real mindset of continuous learning – values that sit at the heart of TD SYNNEX’s own culture: Dare to Go, Grow and Win, Own It, and Do the Right Thing.
The experience has reinforced the value of apprenticeships within TD SYNNEX’s learning and development strategy. As a result, the business is committed to continuing with new cohorts, broadening the range of programmes available, and extending apprenticeships into more parts of the organisation. Over the longer term, this approach will allow TD SYNNEX to build capability in a structured way, supporting progression, succession planning, and sustainable skills development across the business.
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